At Varelon, we want you to feel confident about your purchase. If you experience an issue with your order, please contact us so we can help.
You may request a return within [insert number of days] days of receiving your order.
To qualify for a return:
Please handle products carefully while deciding whether to return them.
For hygiene and product integrity reasons, we do not accept change-of-mind returns for fragrances that have been opened, sprayed, used, or had their seals removed.
Personalised products and items clearly marked as final sale are also excluded from change-of-mind returns.
These exclusions do not affect any rights you may have under applicable law for faulty, damaged, or incorrectly supplied products.
Please inspect your order upon delivery. If an item arrives damaged, appears faulty, or differs from what you ordered, contact us promptly.
Include your order number, a description of the issue, and clear photographs of the product and packaging where possible. We will review the issue and arrange an appropriate resolution, which may include a replacement or refund.
Email [insert support email] with your order number, the item you wish to return, and the reason for your request.
Once your request has been reviewed, we will provide return instructions and the relevant return address. Please contact us before sending products back so we can identify and process your return correctly.
For approved change-of-mind returns, customers are responsible for return shipping costs unless we confirm otherwise. Original delivery charges are non-refundable except where required by applicable law.
If we supplied a damaged, faulty, or incorrect item, we will arrange or cover reasonable return shipping costs.
For returns you arrange yourself, we recommend a tracked delivery service and keeping proof of postage.
Once we receive and inspect your return, we will notify you of the outcome.
Approved refunds will be issued to your original payment method within [insert number of business days] business days. Your bank or payment provider may require additional time to display the refund.
Exchanges are subject to product availability and the return conditions above. Contact us to discuss available options before returning your item.
If you wish to cancel an order, contact us as soon as possible. We will try to accommodate your request before dispatch. If your order has already been dispatched, the applicable return process will apply.
For return, exchange, or refund enquiries, please contact:
Varelon Customer Support
Email: [insert support email]
