Privacy Policy

Varelon respects your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit our website, purchase our products, create an account, or contact us.

1. Information We Collect

Depending on how you interact with our store, we may collect:

  • Contact information: Your name, email address, telephone number, and billing and delivery addresses.
  • Order information: Products purchased, selected variations, order totals, payment status, and transaction references.
  • Account information: Your account details, saved addresses, and order history if you register with us.
  • Communications: Information you provide through enquiries, customer support requests, reviews, or comments.
  • Technical information: Your IP address, browser type, device information, and activity on our website, where collected through server logs or enabled website tools.

2. How We Use Your Information

We use personal information to:

  • Process orders and arrange delivery.
  • Provide order confirmations, shipping updates, and customer support.
  • Manage accounts and respond to enquiries.
  • Handle cancellations, returns, and refunds where applicable.
  • Maintain website functionality and protect against fraudulent or unauthorised activity.
  • Meet applicable accounting, tax, and legal obligations.

If we offer marketing subscriptions, we use your contact details to send promotional communications according to your preferences and applicable requirements. You can unsubscribe using the option included in those messages.

3. Payments

When you select an online payment method, the relevant payment provider processes the information needed to complete your transaction. Its use of your information is also governed by its own privacy policy.

Varelon receives the transaction information needed to confirm payment, manage your order, and handle payment enquiries or refunds.

4. Cookies and Similar Technologies

Our website may use cookies to maintain your shopping cart, support account login, remember preferences, and enable checkout.

If analytics or advertising tools are enabled, they may use additional cookies or similar technologies. Where required, we request your consent before activating non-essential cookies.

You can manage cookies through your browser settings and any cookie controls available on our website. Blocking essential cookies may affect shopping cart, account, or checkout functionality.

5. Sharing Your Information

We may share relevant personal information with service providers that help us operate our store, including:

  • Payment providers to process transactions and refunds.
  • Delivery partners to fulfil orders.
  • Website hosting and technical support providers.
  • Communication services used for order notifications and customer support.
  • Professional advisers or authorities where necessary to meet legal obligations or protect lawful rights.

6. Reviews and Comments

If you submit a review or comment for publication, your display name and the content you submit may be visible to other visitors. Please avoid including private contact details or sensitive information in public submissions.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including processing orders, providing support, resolving disputes, and meeting applicable recordkeeping requirements.

Retention periods vary depending on the type of information and the reason it is held.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure. However, no method of internet transmission or electronic storage is completely secure.

If you create an account, keep your login details confidential and contact us if you suspect unauthorised use.

9. International Processing

Depending on the locations of our service providers, your information may be processed outside your country of residence. Where applicable, we use the safeguards required by relevant data protection laws for these transfers.

10. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of your personal information. You may also have rights to restrict or object to certain processing, request a portable copy of your information, or withdraw consent where processing relies on consent.

To make a request, contact us using the details below. We may need to verify your identity before responding. Certain information may need to be retained to meet legal obligations.

Where applicable, you may also raise a concern with your local data protection authority.

11. Third-Party Links

Our website may contain links to external websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, practices, or applicable requirements. Updates will appear on this page with a revised “Last Updated” date. Where required, we will provide additional notice of significant changes.

13. Contact Us

For privacy questions or requests concerning your personal information, please contact:

Varelon
Legal Business Name: Insert registered business name
Email: Insert customer support or privacy email
Business Address: Insert registered business address